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Business
Consolidation and Cost Reduction
- Upon acquisition
of several companies,
integrated the data services product management, product development,
product
marketing and project management personnel into one cohesive
organization with
offices in four locations including Europe and the U.S.
- Streamlined
Global Crossing’s Financial Markets products
to focus business and cut expenses.
Orchestrated product exit in a manner to recover $3.5M
in unbudgeted
cash for the company.
- Initiated
AT&T’s first work-force reduction
in the Western Region with the consolidation of the Boise, Idaho, 4A
switch
into the Salt Lake City 4ESS Switch. By
working closely with local union officials, implemented the
reduction
with the support of the union and without any union grievances.
Process and Quality
Improvements
- Wrote AT&T
first quality plan in 1989 for
its Business Markets Group based on Deming and Juran quality
principles.
- Revised and streamlined AT&T’s
customer support
process for its 800 service business.
- Developed
and implemented AT&T’s bill verification
process and claims process for independent company access billing. Staffed and led a 70-person organization to
support the process.
Negotiations
- Negotiated a
variety of sales agreements
including a three-year $50M agreement worth revenue exceeding $100M
while at
AT&T.
- Negotiated key
sales agreement with European
distribution partners while at AT&T Unisource.
- Negotiated Tier 1
peering agreements for Global
Crossing’s Internet business, which resulted in annual savings of $6M.
- Negotiated access
billing credits worth $8M as
well as the supporting intercompany workflows required to verify the
billing
and establish the claim.
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