Consolidation and Cost Reduction
- Upon acquisition
of several companies,
integrated the data services product management, product development,
marketing and project management personnel into one cohesive
offices in four locations including Europe and the U.S.
Global Crossing’s Financial Markets products
to focus business and cut expenses.
Orchestrated product exit in a manner to recover $3.5M
cash for the company.
AT&T’s first work-force reduction
in the Western Region with the consolidation of the Boise, Idaho, 4A
into the Salt Lake City 4ESS Switch. By
working closely with local union officials, implemented the
with the support of the union and without any union grievances.
Process and Quality
- Wrote AT&T
first quality plan in 1989 for
its Business Markets Group based on Deming and Juran quality
- Revised and streamlined AT&T’s
process for its 800 service business.
and implemented AT&T’s bill verification
process and claims process for independent company access billing. Staffed and led a 70-person organization to
support the process.
- Negotiated a
variety of sales agreements
including a three-year $50M agreement worth revenue exceeding $100M
- Negotiated key
sales agreement with European
distribution partners while at AT&T Unisource.
- Negotiated Tier 1
peering agreements for Global
Crossing’s Internet business, which resulted in annual savings of $6M.
- Negotiated access
billing credits worth $8M as
well as the supporting intercompany workflows required to verify the
and establish the claim.